Politique d’expédition
UNITED STATES
• Standard shipping 6-12 business days
• Frais de livraison 14,90 $ USD
• Livraison gratuite à partir de 250 $ USD
UNITED KINGDOM
• Standard shipping 6-12 business days
• Frais d'expédition : 9 £ GBP
• Livraison gratuite à partir de 225 £ GBP
EUROPEAN UNION
• Standard shipping 5-13 business days
• Frais d'expédition €11.90 EUR
• Livraison gratuite à partir de €250 EUR
CANADA
• Standard shipping 6-15 business days
• Frais d'expédition CA$25 CAD
• Livraison gratuite au-delà de CA$350 CAD
AUSTRALIA / NEW ZEALAND
• Standard shipping 5-12 business days
• Frais de livraison A$25 AUD
• Livraison gratuite au-delà de A$400 AUD
Switzerland
• Standard shipping 6 to 12 business days
• Frais de livraison CHF 14
• Livraison gratuite dès CHF 250
REST OF WORLD
Includes: HK, AE, JP, NZ, KR, SA, BR, CN, and other countriess.
• Standard shipping 5-13 business days
• Frais de livraison 25 $ USD
• Livraison gratuite à partir de 300 $ USD
Order Processing
Les commandes sont traitées sous 1 à 2 jours ouvrés, incluant les contrôles qualité et un emballage méticuleux pour garantir que vos articles arrivent in excellent état.
We do not process or ship orders on weekends or public holidays. During busy periods, such as holidays, processing may take longer.
During peak seasons and holidays, processing may take up to 5 business days.
Address Changes & Cancellations
Address changes cannot be made once the order has been shipped. Please review your shipping details carefully before completing your purchase.
You can modify or cancel your order any time before it is shipped. Once the order has been shipped, it cannot be changed or canceled. To avoid inconvenience, please double-check all details, including your shipping address, before placing your order.
Important Delivery Notes
Please make sure your shipping address is complete and accurate, including apartment numbers and contact details.
Delivery timelines are estimates. Delays caused by carriers, customs, weather, or other external factors are outside of our control. Refunds will not be issued for late deliveries.
Any shipping fees paid at checkout are non-refundable once an order has shipped.
If a package is returned due to an incorrect or incomplete address, refusal, or failure to collect, the original shipping fee will not be refunded. Additional shipping fees may apply if the order is resent.
Customers are responsible for return shipping costs, including any applicable duties or taxes.
Lost Packages
In le cas rare d’un colis perdu, nous vous assisterons in la coordination avec le transporteur pour le retrouver. Bien que nous ne soyons pas responsables des colis perdus, nous mettrons tout en œuvre pour vous accompagner in la résolution du problème.
To minimize the risk of loss, we recommend providing a secure delivery location when placing your order.
Contact Us
If you have questions or need assistance regarding your delivery, please email our customer service team at support@sthdept.com. We’ll get back to you within 1 business day to address your concerns.
Thank you for choosing Sth Dept. We value your satisfaction and are dedicated to providing exceptional service throughout your shopping experience.