Shipping
UNITED STATES
• Standard shipping 6-12 business days
• Shipping fee $14.90 USD
• Free shipping over $250 USD
UNITED KINGDOM
• Standard shipping 6-12 business days
• Shipping fee £9 GBP
• Free shipping over £225 GBP
EUROPEAN UNION
• Standard shipping 5-13 business days
• Shipping fee €11.90 EUR
• Free shipping over €250 EUR
CANADA
• Standard shipping 6-15 business days
• Shipping fee CA$25 CAD
• Free shipping over CA$350 CAD
AUSTRALIA / NEW ZEALAND
• Standard shipping 5-8 business days
• Shipping fee A$25 AUD
• Free shipping over A$400 AUD
Switzerland
• Standard shipping 6 to 12 business days
• Shipping fee CHF 14
• Free shipping over CHF 250
REST OF WORLD
Includes: HK, AE, JP, NZ, KR, SA, BR, CN, and other countriess.
• Standard shipping 5-13 business days
• Shipping fee $25 USD
• Free shipping over $300 USD
Order Processing
Orders are processed within 1-2 business days, including quality checks and careful packaging to ensure your items arrive in excellent condition.
We do not process or ship orders on weekends or public holidays. During busy periods, such as holidays, processing may take longer.
During peak seasons and holidays, processing may take up to 5 business days.
Address Changes & Cancellations
Address changes cannot be made once the order has been shipped. Please review your shipping details carefully before completing your purchase.
You can modify or cancel your order any time before it is shipped. Once the order has been shipped, it cannot be changed or canceled. To avoid inconvenience, please double-check all details, including your shipping address, before placing your order.
Important Delivery Notes
Please make sure your shipping address is complete and accurate, including apartment numbers and contact details.
Delivery timelines are estimates. Delays caused by carriers, customs, weather, or other external factors are outside of our control. Refunds will not be issued for late deliveries.
Any shipping fees paid at checkout are non-refundable once an order has shipped.
If a package is returned due to an incorrect or incomplete address, refusal, or failure to collect, the original shipping fee will not be refunded. Additional shipping fees may apply if the order is resent.
Customers are responsible for return shipping costs, including any applicable duties or taxes.
Lost Packages
In the rare instance of a lost package, we will assist you in coordinating with the courier to locate it. While we are not liable for lost packages, we will do our best to support you in resolving the issue.
To minimize the risk of loss, we recommend providing a secure delivery location when placing your order.
Contact Us
If you have questions or need assistance regarding your delivery, please email our customer service team at support@sthdept.com. We’ll get back to you within 1 business day to address your concerns.
Thank you for choosing Sth Dept. We value your satisfaction and are dedicated to providing exceptional service throughout your shopping experience.