Returns & Exchanges
Return & Refund Policy
At Sth Dept., we want every order to feel considered and clear. If your item is not quite right, you may request a return within 14 days of delivery, provided the item meets our return conditions.
Return Conditions
To be eligible for return, items must be:
• Unworn, unwashed, and undamaged
• Returned in their original packaging
• Returned with all original tags attached
Items that do not meet these conditions may not be accepted.
How to Make a Return & Exchange:
Items can be returned or exchanged within 14 days of delivery if they are unworn, unwashed, undamaged, and still in their original packaging. Please note that all return and exchange shipping fees, duties, and taxes are the customer’s responsibility. Items marked as Final Sale are not eligible for return or exchange. If Final Sale items are sent back to us, we will not process a refund.
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Returns: United States, Canada & Australia
Return Request Window
Return requests must be submitted within 14 days of delivery. Items must be unworn, undamaged, and returned with all tags attached.
Refund Eligibility
Refund eligibility is based on the date your return package is shipped and scanned by the carrier.
Please note that the following refund options apply only after your return request has been approved.
Ship within 7 days:
Refund to the original payment method.
Ship within 8–21 days:
Store credit only.
After 21 days:
Returns are no longer accepted. Return labels will expire, and packages may be refused.
Return Costs
Prepaid return label:
The cost of the return label + a $5 USD handling fee will be deducted from your refund.
Self-ship return:
A $5 USD handling fee will be deducted from your refund.
Taxes
For returns from Canada and Australia, any applicable taxes, duties, or related charges are the customer’s responsibility.
Final Sale
Items marked as Final Sale cannot be returned or exchanged.
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Returns: Europe & United Kingdom
Return Request Window
Return requests must be submitted within 14 days of delivery. Items must be unworn, undamaged, and returned with all tags attached.
Refund Eligibility
Refund eligibility is based on the date your return package is shipped and scanned by the carrier.
Ship within 14 days:
Refund to the original payment method.
Ship within 15–28 days:
Store credit only.
After 28 days:
Returns are no longer accepted. Return labels will expire, and packages may be refused.
Return Costs
Prepaid return label:
The cost of the return label + a €5 EUR / £5 GBP handling fee will be deducted from your refund.
Self-ship return:
A €5 EUR / £5 GBP handling fee will be deducted from your refund.
Non-EU Returns
For returns shipped from outside the European Union, including locations such as Switzerland and Norway, customs duties, import taxes, and related charges are the customer’s responsibility. These fees must be prepaid where applicable, or they may be deducted from your refund.
Final Sale
Items marked as Final Sale cannot be returned or exchanged.
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Refund Process & Timeline
Once your return has been delivered to our warehouse, it will be inspected before a refund is issued.
Inspection and processing:
We aim to process approved refunds within 1 business day after inspection.
Refund confirmation:
You will receive an email notification once your refund has been issued.
Bank processing time:
Please allow 1–3 business days for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.
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Final Sale Items
Items marked as Final Sale are strictly not eligible for return, exchange, or store credit.
If a Final Sale item is returned to us, we reserve the right to refuse the refund. The item may be sent back to the customer at the customer’s expense.
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Issues with Your Order
If you receive an incorrect item or a damaged product, please contact our support team as soon as possible at support@sthdept.com.
Please include your order number and clear photos of the item. Our team will review the issue and help resolve it promptly, either by sending the correct item or issuing a full refund where applicable.