If your order has not yet shipped, we may be able to help with changes, cancellations, or address updates.

Once an order has shipped, changes are no longer guaranteed as the package is already in transit.

You’re welcome to contact us, and we’ll help review the status where possible.

Most orders are processed within 1–3 business days, including order review, quality check, and packaging.

Processing may take slightly longer during weekends, public holidays, or peak periods.

Each product page includes a size guide with garment measurements. We recommend comparing these measurements with a similar item you already own.

If you are between sizes or need further guidance, contact us at support@sthdept.com before placing your order.

We ship to the United States, United Kingdom, Canada, Australia, selected European countries, and other international destinations.

Available shipping options and rates will be shown at checkout based on your delivery location.

Standard delivery usually takes 6–12 business days.

Final delivery times may vary due to customs clearance, carrier updates, holidays, or local conditions.

Once your order has shipped, a confirmation email with tracking information will be sent to you.

Tracking updates may take a little time to appear after the package is scanned by the carrier.

Track My Order

We cover all duties and import taxes for international orders. You won’t need to pay additional charges when your package arrives.

If tracking shows delivered but the package has not been received, it may be helpful to check nearby delivery areas, your mailbox, front desk, building reception, neighbors, or the local carrier office.

If the package still cannot be located, contact us with your order number and tracking number. We’ll assist with a carrier investigation and review the next steps once it is complete.

Please contact us at support@sthdept.com with your order number and clear photos of the item within 14 days of delivery.

Our team will review the issue and assist with the appropriate next step.

Return requests may be submitted within 14 days of delivery.

Returned items should be new, unworn, unwashed, unused, and sent back with original tags and packaging.

Final Sale items are not eligible for return.

Items marked as Final Sale are not eligible for return, exchange, or refund.

This may include selected sale items, archive pieces, or items clearly marked Final Sale before checkout.

Items marked as Final Sale are not eligible for return, exchange, or refund.

This may include selected sale items, archive pieces, or items clearly marked Final Sale before checkout.

Customers are responsible for return shipping costs unless the item received is incorrect or defective.

Exchanges may be available for a different size or color, subject to stock availability.

If the item is unavailable, we may recommend returning the item for a refund and placing a new order.

Once your return arrives and has been reviewed, eligible refunds will be approved according to our return policy.

After approval, the refund is usually returned to your original payment method within 1–3 business days.